CallPotential incident

Call Center Performance Issue

Minor Resolved View vendor source →

CallPotential experienced a minor incident on April 28, 2025 affecting Storable CRM V2 and Contact Center V2, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 07:17 PM UTC
Resolved
Apr 30, 2025, 03:24 PM UTC
Duration
1d 20h
Detected by Pingoru
Apr 28, 2025, 07:17 PM UTC

Affected components

Storable CRM V2Contact Center V2

Update timeline

  1. investigating Apr 28, 2025, 03:53 PM UTC

    We're aware of an issue impacting Call Center performance. Some clients are experiencing delays with the dashboard loading and call connectivity. We are investigating and will provide updates as we learn more. Thank you for being so patient as we work toward resolving this issue.

  2. monitoring Apr 28, 2025, 07:17 PM UTC

    While we continue to investigate the cause of the issue, our team has identified several improvements that are expected to increase app performance and help address the current latency issues. We are working to get those deployed as soon as possible.

  3. monitoring Apr 29, 2025, 01:38 PM UTC

    We have deployed caching improvements, and continue to monitor call center performance. We apologize for the inconvenience and will continue to provide updates until this issue has been resolved.

  4. resolved Apr 30, 2025, 03:24 PM UTC

    This issue has been resolved.