Caf incident
Service Disruption — Face Liveness, Face Authenticator & Facial Biometrics
Caf experienced a major incident on October 1, 2026 affecting Facial Biometrics and Face Liveness and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 07:11 PM UTC
We are investigating reports of a service disruption affecting Face Liveness, Face Authenticator, and Facial Biometrics. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.
- monitoring Oct 01, 2026, 07:18 PM UTC
A fix has been applied and we are actively monitoring the services to confirm full recovery. Face Liveness, Face Authenticator, and Facial Biometrics are being closely observed. Further updates will be provided as the situation develops.
- resolved Oct 01, 2026, 07:49 PM UTC
This incident has been resolved. Facial Biometrics, Face Liveness, and Face Authenticator are operating normally. We will publish a full summary once our post-incident review is complete.