Caf experienced a major incident on December 1, 2025 affecting Face Liveness, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Face Liveness
Update timeline
- identified Dec 01, 2025, 10:39 PM UTC
The issue has been identified and a fix is being implemented. Only liveness PayFace is experiencing errors.
- identified Dec 01, 2025, 10:42 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 01, 2025, 10:58 PM UTC
We are observing the supplier's recovery, but we continue to monitor the situation.
- resolved Dec 01, 2025, 11:13 PM UTC
We have identified the stabilization of the Liveness provider.