Cadmium experienced a major incident on March 27, 2024 affecting Mobile App, lasting 17h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Mobile App
Update timeline
- investigating Mar 27, 2024, 07:42 PM UTC
Our team is aware there is a service disruption with the EventScribe mobile application and is working swiftly to identify the root cause.
- monitoring Mar 27, 2024, 07:46 PM UTC
A fix has been put in place, and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify your project manager.
- resolved Mar 28, 2024, 12:57 PM UTC
The issue has been resolved. The issue was caused by user error resulting in a temporary loss of access to the mobile apps main screen configurations.