Cadmium incident

Investigating

Minor Resolved View vendor source →

Cadmium experienced a minor incident on July 4, 2024 affecting Education Harvester and myCadmium, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2024, 10:05 AM UTC
Resolved
Jul 04, 2024, 11:02 AM UTC
Duration
56m
Detected by Pingoru
Jul 04, 2024, 10:05 AM UTC

Affected components

Education HarvestermyCadmium

Update timeline

  1. investigating Jul 04, 2024, 10:05 AM UTC

    Our team is aware there is a service disruption causing intermittent performance and availability issues. We are working to identify the root cause.

  2. identified Jul 04, 2024, 10:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 04, 2024, 10:36 AM UTC

    A fix has been put in place, and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify your project manager.

  4. resolved Jul 04, 2024, 11:02 AM UTC

    The issue has been resolved.