Bunny Outage History

A suboptimal log query had put a lot of load to an infrastructure component affecting performance of the whole system. The query has been isolated. We're observing better throughput, but will be monitoring the situation for the next few hours.

The synchronization delays have been resolved, and normal operations have been restored. We will continue monitoring the service to ensure everything remains stable.

We have noted improvement in transcoding process delays, and are monitoring the situation.

A fix has been deployed for the issue affecting payment attempts on the billing dashboard. The service has been restored, and we are currently monitoring the situation to ensure everything continues to operate as expected.

We have identified a backend database issue which had caused a timeout across our video servers (to include our player and uploading process). The problem was rectified and we are now monitoring the situation.

We are observing some isolated issues on the back of the fix. We are working to fully restore the process on our platform.

We have confirmed that all services have fully resumed. Our Engineering team are currently monitoring the situation. Playback has now fully resumed without issue. New uploads during the outage have failed and thus would need re-uploading. Existing transcoding videos were not lost, however the status reported on some of these videos may be inaccurate as a result.

The issue has been resolved and the affected services have been restored. Our Engineering team will continue monitoring the platform to ensure everything remains stable.

A fix has been implemented and we are monitoring the results.

Between 18:34 and 18:57 UTC, a transient connectivity incident affecting one of our upstream providers impacted Storage services and the Core API in Europe. The issue has been resolved. No data loss occurred, as the incident was limited to network connectivity. We are actively monitoring the situation and are working with our upstream provider to gather additional details about the incident.

Service has been restored and affected systems are operating normally. We are continuing to monitor the platform closely to confirm stability and ensure there are no remaining impacts.

We identified intermittent issues affecting the Shield API that may have caused occasional errors for some users. A fix has been implemented, and the service has returned to normal operation. We are currently monitoring to ensure continued stability.

Our team has identified the underlying cause of the issue and has implemented a fix. The affected processes are now recovering, and pending changes are continuing to propagate. As a result, some synchronization and configuration propagation delays may still be observed while the platform returns to normal operation. We are actively monitoring the recovery and will provide another update once processing has normalized.

We are seeing normal processing resume for newly submitted video uploads and transcoding jobs. Some videos that entered processing during the incident may remain delayed. Our team is actively reviewing and working through the remaining affected jobs while continuing to monitor the service. Further updates will be provided as they become available.

A fix is being staged on a subset of affected nodes. Impacted nodes are since identifying the issue isolated from CDN traffic and only receiving test traffic. Further updates will be provided after testing concludes and deployment to all affected nodes is complete.

A fix has been applied and we're now working through the backlog to process all pending updates. We expect processing to be back to real-time in the next 6 hours.

We identified an outage in relation to an upstream network provider that resulted in partial degradation in Singapore, this is now resolved. We are currently monitoring the situation.