Is Bunny down?

We have identified an issue on free cert issuance and renewals for custom CDN domains. We have observed a delay from Lets Encrypt API endpoint causing these delays. Existing certificates on custom domains will continue to function as normal - however new and cert renewals via our free certificate option may experience a delay to the certificate issuance.

We no longer see delays stemming from Lets Encrypt and the issue is considered resolved.

We are currently investigating a service degradation affecting Stream. Users may experience delays with video uploads, video fetching operations, and transcoding jobs. Playback, delivery, and management of existing videos are not affected and continue to operate normally. Our engineering team is actively working to identify the cause and restore full service. Further updates will be provided as they become available.

We are seeing normal processing resume for newly submitted video uploads and transcoding jobs. Some videos that entered processing during the incident may remain delayed. Our team is actively reviewing and working through the remaining affected jobs while continuing to monitor the service. Further updates will be provided as they become available.

This incident has been resolved.

We are currently investigating an issue affecting Magic Containers and Databases. Our engineering team is actively working to identify the cause and restore normal service. Further updates will be provided as they become available.

Service has been restored and affected systems are operating normally. We are continuing to monitor the platform closely to confirm stability and ensure there are no remaining impacts.

This incident has been resolved.

Processing Delays and Intermittent Timeouts for Magic Containers On June 1, Magic Containers experienced degraded service for approximately one hour due to a network connectivity issue in our hosting provider's environment. Customers running workloads may have seen increased processing delays, intermittent timeouts, temporary disruption, or reduced availability as some workloads were automatically rescheduled. The issue was resolved after the underlying network conditions stabilized, allowing scheduling activity to resume normally. We are improving the resilience of Magic Containers so degraded connectivity can be detected and handled more effectively, not only complete outages. We are also adding safeguards to reduce unnecessary or duplicate workload rescheduling during degraded conditions, helping limit customer impact if similar infrastructure issues occur again.

We're currently investigating an issue causing the Optimizer to serve a number of 5XX errors. We're investigating this as a matter of priority and we will provide updates here as soon as we can.

This incident has been resolved.

We've been observing 25 to 30 nodes in various PoPs around the world exhibiting constant delays with syncing their configuration since yesterday evening. We've depooled all impacted nodes as a temporary workaround and working on a permanent fix.

A fix is being staged on a subset of affected nodes. Impacted nodes are since identifying the issue isolated from CDN traffic and only receiving test traffic. Further updates will be provided after testing concludes and deployment to all affected nodes is complete.

The fix has been deployed to all nodes. We will be readding the missing nodes to the pool today.