BuildingLink incident
Event Log - Labels currently not printing
BuildingLink experienced a notice incident on September 19, 2025 affecting Management Portal and Resident Portal, lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2025, 03:43 PM UTC
We have received reports of labels not printing for events for some customers. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des signalements indiquant que les étiquettes ne s’impriment pas pour certains événements chez certains clients. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido informes de que las etiquetas no se imprimen para algunos eventos en determinados clientes. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
- investigating Sep 23, 2025, 03:01 PM UTC
We are continuing to investigate this issue.
- resolved Sep 23, 2025, 03:41 PM UTC
This issue has been resolved. Users should be able to print labels as expected again. If you are still experiencing any disruptions, please try clearing the Cookies and Cache in your browser. Résolu: Ce problème a été résolu. Les utilisateurs devraient à nouveau pouvoir imprimer les étiquettes comme prévu. Si vous rencontrez encore des perturbations, veuillez essayer de vider les cookies et le cache de votre navigateur. Resuelto: Este problema ha sido resuelto. Los usuarios deberían poder imprimir las etiquetas con normalidad nuevamente. Si aún experimenta interrupciones, por favor intente borrar las cookies y la caché de su navegador.