Builder.io incident

High error rate on content API

Notice Resolved View vendor source →

Builder.io experienced a notice incident on February 19, 2025 affecting Content Delivery APIs, lasting 6h 30m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2025, 04:02 AM UTC
Resolved
Feb 19, 2025, 10:32 AM UTC
Duration
6h 30m
Detected by Pingoru
Feb 19, 2025, 04:02 AM UTC

Affected components

Content Delivery APIs

Update timeline

  1. investigating Feb 19, 2025, 04:02 AM UTC

    We have noticed a higher than normal error rate on the content api, along with increased latencies. We are currently investigating the issue.

  2. monitoring Feb 19, 2025, 07:18 AM UTC

    An underlying infrastructure was having issues. We have rolled out a fix to change it and are monitoring the status. Content APIs should now be back to normal, other APIs are being evaluated

  3. resolved Feb 19, 2025, 10:32 AM UTC

    The underlying infrastructure issue is now resolved; all service availability should be resumed. Further details will be provided at a later stage.