Builder.io incident

Outbound emails not being sent

Minor Resolved View vendor source →

Builder.io experienced a minor incident on April 15, 2025, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 06:00 PM UTC
Resolved
Apr 16, 2025, 08:25 PM UTC
Duration
1d 2h
Detected by Pingoru
Apr 15, 2025, 06:00 PM UTC

Update timeline

  1. identified Apr 15, 2025, 06:00 PM UTC

    Due to an integration issue with our email provider, outbound emails from Builder.io are not being sent currently. That includes user invite emails as well as form submission emails. We are working with our provider to bring this functionality back online.

  2. identified Apr 15, 2025, 06:00 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 16, 2025, 08:25 PM UTC

    This incident has been resolved.