Builder.io incident

Projects branch creation down

Minor Resolved View vendor source →

Builder.io experienced a minor incident on May 22, 2025 affecting Projects, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2025, 08:32 PM UTC
Resolved
May 22, 2025, 11:19 PM UTC
Duration
2h 47m
Detected by Pingoru
May 22, 2025, 08:32 PM UTC

Affected components

Projects

Update timeline

  1. identified May 22, 2025, 08:32 PM UTC

    There is currently an issue with an external provider that prevents users from creating any new Projects branches. We are working with our provider to bring this functionality back online.

  2. monitoring May 22, 2025, 10:26 PM UTC

    A fix has been implemented and we are currently monitoring. Branch creation should function as intended.

  3. resolved May 22, 2025, 11:19 PM UTC

    The underlying cause of the issue affecting Projects branch creation has been successfully addressed. All functionality has been restored and is operational at this time.