Builder Prime incident

Email sending is currently unavailable in Builder Prime

Major Resolved View vendor source →

Builder Prime experienced a major incident on February 29, 2024 affecting API and mailgun API and 1 more component, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Feb 29, 2024, 03:03 PM UTC
Resolved
Feb 29, 2024, 07:06 PM UTC
Duration
4h 2m
Detected by Pingoru
Feb 29, 2024, 03:03 PM UTC

Affected components

APImailgun APImailgun SMTPmailgun Outbound Deliverymailgun Inbound email processing

Update timeline

  1. investigating Feb 29, 2024, 03:03 PM UTC

    We are having an issue with our email service provider. We are further investigating and working with our service provider.

  2. monitoring Feb 29, 2024, 04:06 PM UTC

    We're working with our email provider, and the email functionality should be reactivated shortly.

  3. monitoring Feb 29, 2024, 04:07 PM UTC

    We are continuing to monitor for any further issues.

  4. identified Feb 29, 2024, 05:02 PM UTC

    We are continuing to work with our service provider to restore the email service.

  5. monitoring Feb 29, 2024, 06:28 PM UTC

    We are starting to see emails go through successfully again! We are closely monitoring and will be in touch soon with further updates and information.

  6. resolved Feb 29, 2024, 07:06 PM UTC

    This incident has been resolved.