Builder Prime experienced a critical incident on April 21, 2025 affecting Xodo Sign eSignature Integration, lasting 12h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2025, 01:49 PM UTC
Our e-signature service provider has reported slowness and disruptions in their service. We are working to obtain an update on the service's status and fully restore it as soon as possible.
- investigating Apr 21, 2025, 04:12 PM UTC
Our service provider has updated us that they are actively working to resolve the issue and expect to be down for several hours. We are also evaluating alternative service options. Until then, we recommend downloading your documents and sending them to customers using another e-signature tool.
- identified Apr 21, 2025, 06:55 PM UTC
While we still don't have an ETA, we've received the following update from our service provider: We have located the issue and are working on resolving it as soon as possible. We also want to assure you that the consistency and safety of your data are not affected.
- identified Apr 21, 2025, 09:08 PM UTC
We continue to press eversign for an update on this issue! This was incorrectly tagged as an issue with HelloSign. The e-signature service provider is eversign.
- monitoring Apr 22, 2025, 12:50 AM UTC
The service is currently working as expected. We will continue to monitor the situation and mark the outage as resolved if there are no more issues.
- resolved Apr 22, 2025, 02:16 AM UTC
This incident has been resolved.