Builder Prime incident

Reports of SMS message failures to T-Mobile handsets

Minor Resolved View vendor source →

Builder Prime experienced a minor incident on March 15, 2023 affecting Text Messaging, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2023, 04:45 PM UTC
Resolved
Mar 15, 2023, 05:29 PM UTC
Duration
43m
Detected by Pingoru
Mar 15, 2023, 04:45 PM UTC

Affected components

Text Messaging

Update timeline

  1. monitoring Mar 15, 2023, 04:45 PM UTC

    We have received reports that some 10DLC SMS messages are not reaching T-Mobile network handsets. This appears to be a global issue with the T-Mobile network. We are also seeing some reports that messaging has returned to normal with T-Mobile, but we are keeping an eye on it.

  2. resolved Mar 15, 2023, 05:29 PM UTC

    We've received reports that message delivery to T-Mobile handsets has been resolved and our testing indicates the same. Please reach out and let us know if you continue to see any unexpected issues with regards to SMS message delivery.