Builder Prime incident

Issue with icons libary loading in the app

Notice Resolved View vendor source →

Builder Prime experienced a notice incident on May 30, 2023 affecting Web and Mobile Apps, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2023, 06:13 PM UTC
Resolved
May 30, 2023, 08:30 PM UTC
Duration
2h 16m
Detected by Pingoru
May 30, 2023, 06:13 PM UTC

Affected components

Web and Mobile Apps

Update timeline

  1. investigating May 30, 2023, 06:13 PM UTC

    Our 3rd party icons libary is currently having issues loading, which may impact some functionality in Builder Prime. We are closely monitoring and planning for contingencies should the outage be prolonged. The root incident can be found and tracked here: https://status.fortawesome.com/

  2. monitoring May 30, 2023, 06:44 PM UTC

    It appears that the icons library is loading again. The service's status page still indicates that it is not yet resolved though. We continue to monitor and should have some contingency options ready to go in case there is a prolonged outage.

  3. resolved May 30, 2023, 08:30 PM UTC

    This incident has been resolved.