Builder Prime experienced a major incident on July 5, 2023 affecting Web and Mobile Apps, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Web and Mobile Apps
Update timeline
- investigating Jul 05, 2023, 07:07 PM UTC
Credit card and ACH payments are currently failing to process in Builder Prime. We are urgently investigating this issue and will provide another update soon.
- monitoring Jul 05, 2023, 07:23 PM UTC
We're starting to see payments get processed successfully again. We're still keeping a close eye on it and following up with our payments partner.
- resolved Jul 05, 2023, 07:29 PM UTC
This is now resolved and payments are getting processed normally.