Builder Prime incident

Issue processing credit card and ACH payments

Minor Resolved View vendor source →

Builder Prime experienced a minor incident on August 3, 2023 affecting Web and Mobile Apps, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2023, 06:17 PM UTC
Resolved
Aug 03, 2023, 06:32 PM UTC
Duration
14m
Detected by Pingoru
Aug 03, 2023, 06:17 PM UTC

Affected components

Web and Mobile Apps

Update timeline

  1. investigating Aug 03, 2023, 06:17 PM UTC

    We're seeing elevated error rates processing credit cards and ACH payments in Builder Prime. We're in touch with our service provider and will provide an update shortly.

  2. monitoring Aug 03, 2023, 06:28 PM UTC

    We're awaiting official word from our partners, but it appears that processing is returning to normal.

  3. resolved Aug 03, 2023, 06:32 PM UTC

    This incident is resolved.