Builder Prime incident

Industry wide SMS issues are impacting messaging in Builder Prime

Major Resolved View vendor source →

Builder Prime experienced a major incident on September 28, 2023 affecting Text Messaging, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2023, 07:53 PM UTC
Resolved
Sep 28, 2023, 09:38 PM UTC
Duration
1h 44m
Detected by Pingoru
Sep 28, 2023, 07:53 PM UTC

Affected components

Text Messaging

Update timeline

  1. investigating Sep 28, 2023, 07:53 PM UTC

    We are monitoring the situation closely with our partners and will post all updates here.

  2. monitoring Sep 28, 2023, 08:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 28, 2023, 08:53 PM UTC

    Our partners have advised that the issue is resolved and we are continuing to monitor.

  4. resolved Sep 28, 2023, 09:38 PM UTC

    This incident has been resolved.