Builder Prime incident

E-Sign provider is currently slow or down

Minor Resolved View vendor source →

Builder Prime experienced a minor incident on April 22, 2024, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2024, 08:13 PM UTC
Resolved
Apr 22, 2024, 08:26 PM UTC
Duration
12m
Detected by Pingoru
Apr 22, 2024, 08:13 PM UTC

Update timeline

  1. investigating Apr 22, 2024, 08:13 PM UTC

    We are following up with our e-sign provider to get a resolution ASAP. It does appear to be working, albeit slowly, in some cases.

  2. monitoring Apr 22, 2024, 08:17 PM UTC

    Service appears to be restored. We are closely monitoring.

  3. resolved Apr 22, 2024, 08:26 PM UTC

    Our esign provider is reporting this as resolved and we are no longer seeing issues.