Builder Prime incident

E-Signature service is currently not working

Major Resolved View vendor source →

Builder Prime experienced a major incident on July 24, 2024, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2024, 04:21 PM UTC
Resolved
Jul 24, 2024, 05:56 PM UTC
Duration
1h 35m
Detected by Pingoru
Jul 24, 2024, 04:21 PM UTC

Update timeline

  1. investigating Jul 24, 2024, 04:21 PM UTC

    We are following up with our service provider to find out when service will be restored.

  2. monitoring Jul 24, 2024, 05:22 PM UTC

    We're starting to see the service return to normal, but we are still closely monitoring.

  3. resolved Jul 24, 2024, 05:56 PM UTC

    Everything appears to be back to normal for the last 30 minutes or so. This is now resolved.