Builder Prime incident

App is down

Critical Resolved View vendor source →

Builder Prime experienced a critical incident on July 26, 2024 affecting Web and Mobile Apps, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2024, 03:02 PM UTC
Resolved
Jul 26, 2024, 03:28 PM UTC
Duration
26m
Detected by Pingoru
Jul 26, 2024, 03:02 PM UTC

Affected components

Web and Mobile Apps

Update timeline

  1. investigating Jul 26, 2024, 03:02 PM UTC

    We are working on restoring and it should be back shortly.

  2. identified Jul 26, 2024, 03:07 PM UTC

    We've identified the issue and we should be back up shortly.

  3. monitoring Jul 26, 2024, 03:25 PM UTC

    The app is back up and running, and we continue to monitor to ensure everything is fully resolved.

  4. resolved Jul 26, 2024, 03:28 PM UTC

    This incident has been resolved.