Builder Prime experienced a major incident on September 26, 2024 affecting Web and Mobile Apps, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Web and Mobile Apps
Update timeline
- investigating Sep 26, 2024, 04:43 PM UTC
There is a global payments outage that is having impact on Builder Prime and our payments partners. Some payments are going through, but others are failing. We've been informed that this is being worked on and hope to have this fully restored ASAP.
- identified Sep 26, 2024, 05:18 PM UTC
The vendor has identified the issue and is working to resolve and restore normal service operations as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.
- resolved Sep 26, 2024, 05:48 PM UTC
All services are restored!