Builder Prime experienced a major incident on March 18, 2025 affecting Text Messaging, lasting 7h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Text Messaging
Update timeline
- identified Mar 18, 2025, 02:07 PM UTC
There are intermittent issues with receiving text messages from T-Mobile users. This issue has been escalated to the highest levels and is currently being worked on directly with T-Mobile. We are working to get updates as soon as possible and will keep everyone up to date as we find out more.
- monitoring Mar 18, 2025, 08:51 PM UTC
Message delivery appears to be returning to normal as we await official word
- resolved Mar 18, 2025, 09:21 PM UTC
This has been resolved