Builder Prime experienced a major incident on March 25, 2025 affecting Web and Mobile Apps, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Web and Mobile Apps
Update timeline
- investigating Mar 25, 2025, 06:15 PM UTC
We're seeing issues with authentication and logging in
- investigating Mar 25, 2025, 06:28 PM UTC
We are currently tracking the issues in region US-4 here: https://status.auth0.com/ Users who are already logged in are not affected, but new attempts to login are mostly failing. We are looking for workarounds.
- identified Mar 25, 2025, 06:40 PM UTC
Our authentication service provider has identified the issue and is working to mitigate right now: https://status.auth0.com/incidents/6cv20z0sj11k
- monitoring Mar 25, 2025, 06:52 PM UTC
We haven't received an official update yet, but authentication seems to be working again.
- resolved Mar 25, 2025, 07:18 PM UTC
This issue has been resolved