Builder Prime incident

Disruption with the ProVia: entryLINK Integration

Minor Resolved View vendor source →

Builder Prime experienced a minor incident on June 4, 2025 affecting ProVia: entryLINK, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 06:35 PM UTC
Resolved
Jun 04, 2025, 07:19 PM UTC
Duration
44m
Detected by Pingoru
Jun 04, 2025, 06:35 PM UTC

Affected components

ProVia: entryLINK

Update timeline

  1. investigating Jun 04, 2025, 06:35 PM UTC

    We are experiencing disruption with our integration with ProVia. We are in active contact with their support to resolve the issue.

  2. monitoring Jun 04, 2025, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 04, 2025, 07:19 PM UTC

    This incident has been resolved.