Builder Prime incident

Intermittent transaction fulfillment issues

Minor Resolved View vendor source →

Builder Prime experienced a minor incident on June 12, 2025 affecting Payments Integration, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:58 PM UTC
Resolved
Jun 12, 2025, 08:27 PM UTC
Duration
1h 28m
Detected by Pingoru
Jun 12, 2025, 06:58 PM UTC

Affected components

Payments Integration

Update timeline

  1. identified Jun 12, 2025, 06:58 PM UTC

    We have detected degraded performance in our downstream provider for transaction processing that might impact transaction fulfillment and incorrectly decline transaction requests.

  2. resolved Jun 12, 2025, 08:27 PM UTC

    This incident has been resolved.