Builder Prime incident

Upstream provider for images experiencing a disruption

Major Resolved View vendor source →

Builder Prime experienced a major incident on June 12, 2025 affecting Web and Mobile Apps, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:36 PM UTC
Resolved
Jun 12, 2025, 08:27 PM UTC
Duration
1h 51m
Detected by Pingoru
Jun 12, 2025, 06:36 PM UTC

Affected components

Web and Mobile Apps

Update timeline

  1. identified Jun 12, 2025, 06:36 PM UTC

    Our upstream provider for image caching is experiencing a disruption. Until they resolve the issue, newly created PDFs using images, such as logos, may be impacted.

  2. resolved Jun 12, 2025, 08:27 PM UTC

    This incident has been resolved.