Buckaroo incident

Missing invoice PDF for Buckaroo invoices

Minor Resolved View vendor source →

Buckaroo experienced a minor incident on October 2, 2025 affecting Plaza, lasting 18h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 02:15 PM UTC
Resolved
Oct 03, 2025, 08:27 AM UTC
Duration
18h 12m
Detected by Pingoru
Oct 02, 2025, 02:15 PM UTC

Affected components

Plaza

Update timeline

  1. investigating Oct 02, 2025, 02:15 PM UTC

    We have detected issues with Buckaroo's invoices sent to our merchants. The invoice PDF may be missing in the attachments. We are investigating this issue.

  2. resolved Oct 03, 2025, 08:27 AM UTC

    The issue has been found and resolved. However, we are unable to resend the PDF's for the affected Buckaroo invoices. The merchants impacted by this issue have been notified by email with instructions on how to download the PDF's.