BSA Cloud experienced a major incident on July 27, 2026 affecting Website, lasting 4d. The incident has been resolved; the full update timeline is below.
Affected components
Website
Update timeline
- investigating Jul 27, 2026, 12:53 PM UTC
We are currently investigating an issue with database connectivity.
- identified Jul 27, 2026, 03:41 PM UTC
We are currently investigating an issue with database connectivity.
- identified Jul 27, 2026, 06:45 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 27, 2026, 09:31 PM UTC
We've applied mitigations and are seeing improved performance. We'll continue to monitor to confirm the issue is fully resolved.
- identified Jul 28, 2026, 12:43 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 29, 2026, 12:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2026, 01:06 PM UTC
This incident has been resolved.