Broadvoice had 13 outages in the last 2 years totaling 251h 0m of downtime — averaging 0.5 incidents per month.
There were 13 Broadvoice outages since July 23, 2024 totaling 251h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
This was posted in error and there are no known issues at the current time.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
us-l1-cloud1-g3 it's not available, this is why we have the intermittent issues
Client confirmed that the problem is solved. Still working on us-la-coresite-cloud1-g3-vpn.
We received a report of intermittent access issues with the GoContact platform. After investigation by our engineering team, we identified that one of the GoContact servers had stalled and become unresponsive, which was causing the reported issues. The affected server has been removed from the platform, and the system is now stable with no further disruptions observed. At this time, the incident does not appear to be related to the planned intervention performed earlier.
We are currently monitoring a widespread AWS outage that may be impacting the performance of some of our services. While our systems remain operational, customers may experience intermittent delays or degraded performance in certain areas. Our engineering team is actively working to mitigate any impact and is closely tracking AWS’s recovery efforts. We will provide updates as more information becomes available. We appreciate your patience and understanding.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently experiencing issues with the SMS service on B-Hive. Our engineering teams are working to resolve it as quickly as possible.
The cause has been determined, and the engineering team is now in the process of fixing it.
The resolution is in progress and will be ready soon.
The issue has been resolved and the fix applied. We’re currently monitoring the service to ensure continued stability.
All services are fully operational and stable.
Authentication issues in voice and the platform
We are currently investigating delays in sending and receiving faxes on the Bhive platform.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating reports of long post dial delay from Bhive..
As of 2:35 PM PST today we have resolved the issue with PDD in our network.
Orange, one of our telecommunications providers in Spain, is currently experiencing a major voice service outage. We are in direct contact with them and are working to resolve the issue as quickly as possible.
We have received confirmation from our provider Orange that the situation has been resolved. After conducting tests, we can confirm that the voice service through Orange is functioning normally.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Details: We have become aware of a potential issue affecting the quality of service. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Details: An issue impacting Cloud07 has been identified. Current Impact: Cloud Down We are committed to restoring normal service operations as quickly as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.