Broadvoice Outage History

Broadvoice is up right now

Broadvoice had 5 outages in the last 2 years totaling 44h 57m of downtime — averaging 0.2 incidents per month.

There were 5 Broadvoice outages since July 22, 2025 totaling 44h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.broadvoice.com

Minor January 13, 2026

Calling and Registration issues on B-hive Platform

Detected by Pingoru
Jan 13, 2026, 09:57 PM UTC
Resolved
Jan 14, 2026, 12:36 AM UTC
Duration
2h 38m
Affected: Call ProcessingCall QualityCall RecordingCommunicatorContact CenterDevice ProvisioningDevice RegistrationEdge SD-WANMobile iPhone & Android AppNotificationsPortalSIP TrunkingSMSVirtual FaxVoicemail
Timeline · 3 updates
  1. investigating Jan 13, 2026, 09:57 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 13, 2026, 10:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2026, 12:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 7, 2026

US-LA - CLOUD1 ipcom-coppel.gocontact.com

Detected by Pingoru
Jan 07, 2026, 01:33 PM UTC
Resolved
Jan 07, 2026, 02:26 PM UTC
Duration
52m
Affected: Portal
Timeline · 4 updates
  1. investigating Jan 07, 2026, 01:33 PM UTC

    We are currently investigating this issue.

  2. identified Jan 07, 2026, 01:40 PM UTC

    us-l1-cloud1-g3 it's not available, this is why we have the intermittent issues

  3. monitoring Jan 07, 2026, 02:03 PM UTC

    Client confirmed that the problem is solved. Still working on us-la-coresite-cloud1-g3-vpn.

  4. resolved Jan 07, 2026, 02:26 PM UTC

    We received a report of intermittent access issues with the GoContact platform. After investigation by our engineering team, we identified that one of the GoContact servers had stalled and become unresponsive, which was causing the reported issues. The affected server has been removed from the platform, and the system is now stable with no further disruptions observed. At this time, the incident does not appear to be related to the planned intervention performed earlier.

Read the full incident report →

Minor October 20, 2025

AWS outage update

Detected by Pingoru
Oct 20, 2025, 07:58 PM UTC
Resolved
Oct 21, 2025, 02:37 PM UTC
Duration
18h 39m
Affected: Call ProcessingCall QualityCall RecordingCommunicatorContact CenterDevice ProvisioningDevice RegistrationEdge SD-WANMobile iPhone & Android AppNotificationsPortalSIP TrunkingSMSWebsiteVirtual FaxVoicemail
Timeline · 3 updates
  1. identified Oct 20, 2025, 07:58 PM UTC

    We are currently monitoring a widespread AWS outage that may be impacting the performance of some of our services. While our systems remain operational, customers may experience intermittent delays or degraded performance in certain areas. Our engineering team is actively working to mitigate any impact and is closely tracking AWS’s recovery efforts. We will provide updates as more information becomes available. We appreciate your patience and understanding.

  2. monitoring Oct 21, 2025, 01:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2025, 02:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2025

The SMS service on B-Hive is currently experiencing some issues.

Detected by Pingoru
Jul 22, 2025, 02:44 PM UTC
Resolved
Jul 22, 2025, 03:27 PM UTC
Duration
43m
Affected: SMS
Timeline · 5 updates
  1. investigating Jul 22, 2025, 02:44 PM UTC

    We're currently experiencing issues with the SMS service on B-Hive. Our engineering teams are working to resolve it as quickly as possible.

  2. identified Jul 22, 2025, 02:55 PM UTC

    The cause has been determined, and the engineering team is now in the process of fixing it.

  3. identified Jul 22, 2025, 03:09 PM UTC

    The resolution is in progress and will be ready soon.

  4. monitoring Jul 22, 2025, 03:12 PM UTC

    The issue has been resolved and the fix applied. We’re currently monitoring the service to ensure continued stability.

  5. resolved Jul 22, 2025, 03:27 PM UTC

    All services are fully operational and stable.

Read the full incident report →