- Detected by Pingoru
- Jan 13, 2026, 09:57 PM UTC
- Resolved
- Jan 14, 2026, 12:36 AM UTC
- Duration
- 2h 38m
Affected: Call ProcessingCall QualityCall RecordingCommunicatorContact CenterDevice ProvisioningDevice RegistrationEdge SD-WANMobile iPhone & Android AppNotificationsPortalSIP TrunkingSMSVirtual FaxVoicemail
Timeline · 3 updates
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investigating Jan 13, 2026, 09:57 PM UTC
We are currently investigating this issue.
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monitoring Jan 13, 2026, 10:18 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 14, 2026, 12:36 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2026, 01:33 PM UTC
- Resolved
- Jan 07, 2026, 02:26 PM UTC
- Duration
- 52m
Affected: Portal
Timeline · 4 updates
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investigating Jan 07, 2026, 01:33 PM UTC
We are currently investigating this issue.
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identified Jan 07, 2026, 01:40 PM UTC
us-l1-cloud1-g3 it's not available, this is why we have the intermittent issues
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monitoring Jan 07, 2026, 02:03 PM UTC
Client confirmed that the problem is solved. Still working on us-la-coresite-cloud1-g3-vpn.
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resolved Jan 07, 2026, 02:26 PM UTC
We received a report of intermittent access issues with the GoContact platform. After investigation by our engineering team, we identified that one of the GoContact servers had stalled and become unresponsive, which was causing the reported issues. The affected server has been removed from the platform, and the system is now stable with no further disruptions observed. At this time, the incident does not appear to be related to the planned intervention performed earlier.
Read the full incident report →
- Detected by Pingoru
- Jan 05, 2026, 12:43 PM UTC
- Resolved
- Jan 06, 2026, 10:46 AM UTC
- Duration
- 22h 3m
Affected: Portal
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 07:58 PM UTC
- Resolved
- Oct 21, 2025, 02:37 PM UTC
- Duration
- 18h 39m
Affected: Call ProcessingCall QualityCall RecordingCommunicatorContact CenterDevice ProvisioningDevice RegistrationEdge SD-WANMobile iPhone & Android AppNotificationsPortalSIP TrunkingSMSWebsiteVirtual FaxVoicemail
Timeline · 3 updates
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identified Oct 20, 2025, 07:58 PM UTC
We are currently monitoring a widespread AWS outage that may be impacting the performance of some of our services. While our systems remain operational, customers may experience intermittent delays or degraded performance in certain areas. Our engineering team is actively working to mitigate any impact and is closely tracking AWS’s recovery efforts. We will provide updates as more information becomes available. We appreciate your patience and understanding.
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monitoring Oct 21, 2025, 01:53 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 21, 2025, 02:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2025, 02:44 PM UTC
- Resolved
- Jul 22, 2025, 03:27 PM UTC
- Duration
- 43m
Affected: SMS
Timeline · 5 updates
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investigating Jul 22, 2025, 02:44 PM UTC
We're currently experiencing issues with the SMS service on B-Hive. Our engineering teams are working to resolve it as quickly as possible.
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identified Jul 22, 2025, 02:55 PM UTC
The cause has been determined, and the engineering team is now in the process of fixing it.
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identified Jul 22, 2025, 03:09 PM UTC
The resolution is in progress and will be ready soon.
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monitoring Jul 22, 2025, 03:12 PM UTC
The issue has been resolved and the fix applied. We’re currently monitoring the service to ensure continued stability.
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resolved Jul 22, 2025, 03:27 PM UTC
All services are fully operational and stable.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2025, 08:30 AM UTC
- Resolved
- Apr 01, 2025, 03:30 PM UTC
- Duration
- 6h 59m
Affected: PortalVoice Inbound
Timeline · 1 update
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resolved Apr 01, 2025, 08:30 AM UTC
Authentication issues in voice and the platform
Read the full incident report →
- Detected by Pingoru
- Mar 28, 2025, 05:10 PM UTC
- Resolved
- Mar 28, 2025, 05:40 PM UTC
- Duration
- 30m
Affected: Virtual Fax
Timeline · 3 updates
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investigating Mar 28, 2025, 05:10 PM UTC
We are currently investigating delays in sending and receiving faxes on the Bhive platform.
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identified Mar 28, 2025, 05:10 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Mar 28, 2025, 05:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 17, 2024, 09:15 PM UTC
- Resolved
- Dec 18, 2024, 12:18 AM UTC
- Duration
- 3h 3m
Affected: Call Processing
Timeline · 2 updates
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investigating Dec 17, 2024, 09:15 PM UTC
We are currently investigating reports of long post dial delay from Bhive..
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resolved Dec 18, 2024, 12:18 AM UTC
As of 2:35 PM PST today we have resolved the issue with PDD in our network.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2024, 06:09 PM UTC
- Resolved
- Sep 03, 2024, 10:04 PM UTC
- Duration
- 3h 55m
Affected: Voice InboundVoice Outbound
Timeline · 2 updates
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identified Sep 03, 2024, 06:09 PM UTC
Orange, one of our telecommunications providers in Spain, is currently experiencing a major voice service outage. We are in direct contact with them and are working to resolve the issue as quickly as possible.
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resolved Sep 03, 2024, 10:04 PM UTC
We have received confirmation from our provider Orange that the situation has been resolved. After conducting tests, we can confirm that the voice service through Orange is functioning normally.
Read the full incident report →
- Detected by Pingoru
- Aug 08, 2024, 01:25 PM UTC
- Resolved
- Aug 08, 2024, 02:55 PM UTC
- Duration
- 1h 29m
Affected: PortalVoice InboundVoice Outbound
Timeline · 4 updates
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investigating Aug 08, 2024, 01:25 PM UTC
We are currently investigating this issue.
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investigating Aug 08, 2024, 01:28 PM UTC
We are continuing to investigate this issue.
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monitoring Aug 08, 2024, 01:29 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 08, 2024, 02:55 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2024, 04:12 PM UTC
- Resolved
- Aug 01, 2024, 01:13 PM UTC
- Duration
- 7d 21h
Affected: WebchatSocialWhatpsApp
Timeline · 4 updates
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investigating Jul 24, 2024, 04:12 PM UTC
Details: We have become aware of a potential issue affecting the quality of service. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.
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identified Jul 24, 2024, 06:40 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jul 25, 2024, 02:09 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 01, 2024, 01:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2024, 07:08 PM UTC
- Resolved
- Jul 23, 2024, 07:54 PM UTC
- Duration
- 45m
Affected: PortalVoice InboundVoice OutboundIVRGoAISoftPhonesTicketsScriptsWebchatSocialWhatpsAppDashboardsReportingCall RecordingQuality ManagementAPICarriers
Timeline · 4 updates
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investigating Jul 23, 2024, 07:24 PM UTC
Details: An issue impacting Cloud07 has been identified. Current Impact: Cloud Down We are committed to restoring normal service operations as quickly as possible.
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identified Jul 23, 2024, 07:25 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jul 23, 2024, 07:27 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 23, 2024, 07:54 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 12, 2024, 10:56 PM UTC
- Resolved
- Jul 22, 2024, 02:10 PM UTC
- Duration
- 9d 15h
Affected: Portal
Timeline · 3 updates
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investigating Jul 12, 2024, 10:56 PM UTC
Details: We have become aware of a potential issue slowness on GoContact platform at all LATAM Clouds. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Initial Impact Assessment: Slowness on GoContact platform Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced
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identified Jul 12, 2024, 11:11 PM UTC
Difficulties were identified with the ISP peering, the traffic was shifted away from that peer. We're still in contact with the ISP.
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resolved Jul 22, 2024, 02:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 09, 2024, 05:38 PM UTC
- Resolved
- Jul 12, 2024, 04:37 PM UTC
- Duration
- 2d 22h
Affected: Call ProcessingVoice InboundCall ProcessingCloud Call Processing
Timeline · 3 updates
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investigating Jul 09, 2024, 05:38 PM UTC
"Broadvoice engineers are investigating an incident in which some inbound calls from the AT&T Network, whose destination is an off-network number associated with one of our upstream carriers, may not be completed as expected. The upstream carrier has confirmed they are experiencing intermittent issues and working with AT&T to fully resolve this. They do not currently have an estimated time of resolution but are actively working to ensure it is cared for. We will provide an update within the next two hours or upon receiving an update from the carrier.
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identified Jul 09, 2024, 11:17 PM UTC
Our upstream carrier’s engineering teams have identified the source of this incident as an off-network industry condition. They are continuing to engage with their vendors to ensure full resolution. The issue is limited to inbound calls from the AT&T network whose destination is an off-network number associated with the upstream carrier. We will continue to monitor and provide an update upon receiving an update from the carrier.
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resolved Jul 12, 2024, 04:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 26, 2024, 06:19 AM UTC
- Resolved
- Jun 27, 2024, 04:39 PM UTC
- Duration
- 1d 10h
Affected: Mobile iPhone & Android App
Timeline · 5 updates
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investigating Jun 25, 2024, 09:07 PM UTC
Customers utilizing iOS are having issues with receiving inbound calls. Outbound calls are working for these customers.
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identified Jun 25, 2024, 10:59 PM UTC
Customers can use the app as long as it is in the foreground and active. We are working to resolve this issue.
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identified Jun 26, 2024, 06:19 AM UTC
Our engineering team is continuing to work to fully resolve the issue with push notifications on the iOS mobile application. Customers can use the app as long as it remains in the foreground and is active. We are working to resolve this issue as soon as possible. We appreciate your patience and apologize for any inconvenience.
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identified Jun 26, 2024, 05:34 PM UTC
Our engineering team is working to fully resolve the push notification issue on the iOS app. The app will function properly as long as it is open and active. We are addressing this as quickly as possible and appreciate your patience. We apologize for any inconvenience.
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resolved Jun 27, 2024, 04:39 PM UTC
A new iOS app based on the previous version has been released to the App store. Our internal testing has shown that incoming call push notifications are now working after updating with latest app available (listed as version 21.11.02) in the App store. Please be advised that if only updating the app does not resolve the issue, then proceed to remove and reinstall the app from the App store.
Read the full incident report →
- Detected by Pingoru
- Jun 25, 2024, 08:21 AM UTC
- Resolved
- Jun 25, 2024, 08:36 AM UTC
- Duration
- 14m
Affected: Portal
Timeline · 2 updates
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investigating Jun 25, 2024, 08:21 AM UTC
Details: Dashboards have incoherent information about agent states. Initial Impact Assessment: Dashboards is presenting old information Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced
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resolved Jun 25, 2024, 08:36 AM UTC
Resetting the data source for the dashboards has restored everything to normal.
Read the full incident report →
- Detected by Pingoru
- Jun 22, 2024, 07:44 PM UTC
- Resolved
- Jun 22, 2024, 07:58 PM UTC
- Duration
- 14m
Affected: Portal
Timeline · 2 updates
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investigating Jun 22, 2024, 07:44 PM UTC
Details: We have become aware of a potential issue affecting North America :: GoContact [US Cloud4]. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Initial Impact Assessment: Client info is not showing in certain calls even after cleaning cookies and incognito mode. We're on call with client at least 3 operations are presenting the same issue. Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced
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resolved Jun 22, 2024, 07:58 PM UTC
Degradation in a service instance was causing intermittent issues with loading contact information.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2024, 03:05 PM UTC
- Resolved
- Jun 10, 2024, 08:17 PM UTC
- Duration
- 5h 11m
Affected: Call ProcessingNotifications
Timeline · 3 updates
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investigating Jun 10, 2024, 03:05 PM UTC
We are currently investigating an issue where, when using Dial By Name, the caller is hearing multiple beeps instead of the prompt asking to dial the user's name.
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monitoring Jun 10, 2024, 04:17 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 20, 2024, 01:25 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2024, 12:23 PM UTC
- Resolved
- Jun 05, 2024, 01:40 PM UTC
- Duration
- 1h 16m
Affected: PortalVoice InboundVoice Outbound
Timeline · 2 updates
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investigating Jun 05, 2024, 12:23 PM UTC
Details: We are currently receiving some complaints regarding metallic voice quality and performance fluctuations on the platform, and we are currently investigating them.
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resolved Jun 05, 2024, 01:40 PM UTC
Details: Services restarted. All servers are operating normally.
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2024, 08:17 AM UTC
- Resolved
- Jun 05, 2024, 08:31 AM UTC
- Duration
- 13m
Affected: PortalVoice InboundVoice Outbound
Timeline · 2 updates
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investigating Jun 05, 2024, 08:17 AM UTC
Details: We have become aware of a potential issue affecting Cloud 8 PT issues detected on one of the servers. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.
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resolved Jun 05, 2024, 08:31 AM UTC
Details: One of the services on one node of Cloud8 PT did not start correctly after the cluster update. The service was restarted, returning the cluster to normal operation without any direct impact on clients.
Read the full incident report →
- Detected by Pingoru
- May 23, 2024, 08:10 PM UTC
- Resolved
- May 23, 2024, 08:33 PM UTC
- Duration
- 22m
Affected: Call Processing
Timeline · 3 updates
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investigating May 23, 2024, 08:10 PM UTC
We are currently looking into the issue with delay in calls connecting upon making an outbound call on the bhive platform.
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identified May 23, 2024, 08:27 PM UTC
We have identified the issue and implemented a fix. Test calls are now completing properly. We will continue to monitor.
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resolved May 23, 2024, 08:33 PM UTC
This incident has been resolved.
Read the full incident report →
