broadpeak.io had 19 outages in the last 2 years totaling 313h 54m of downtime — averaging 0.8 incidents per month.
There were 19 broadpeak.io outages since September 17, 2024 totaling 313h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.
From 8h25 to 12h15 UTC time there was an issue with our transcoding service on the European region. The impact was that no ad was inserted during this period for all ad insertion services with transcoding enabled. Streaming was not impacted.
From 9:19 to 9:28 we experienced some errors and timeouts on 10 to 15% of requests from Asia. There was a temporary saturation of connections following a failed update of a threshold during a platform update. The problem has been fixed and a solution is being implemented to prevent it from happening again.
Starting at 4:30 PM UTC, there were 502 errors returned by the platform on some transcoded ad segments, in the Europe region. This was caused by an issue on the transcoding service that was not able to package some segments. The issue was fixed at 7:20 AM.
We are suffering from an outage which impacts all AVOD services. This issue comes from a misconstruction of requests to origins. This outage causes an increase of 403/404 errors on manifest requests for these services.
Streaming services are not impacted
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
There is no impact on streaming or service configuration webapp (https://app.broadpeak.io is up and running)
We have identified the issue and a fix is in progress
The website www.broadpeak.io is up again. The issue was due to an expired certificate.
Due to an ongoing AWS outage impacting the US region, the platform cannot currently provision additional compute resources in this area. Existing services remain fully operational, but scaling capacity is temporarily limited. This may affect performance if streaming demand increases significantly. We are closely monitoring the situation with AWS and will provide updates as soon as normal operations resume. Other regions are not impacted
AWS outage is resolved.
A fix will be deployed shortly
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented. Transcodings may be delayed for up to 15 minutes during high-load periods in Americas and Europe regions.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
the issue (only on europe) has been resolved, we are monitoring
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue was identified, and a workaround was implemented. Ad insertion is disabled but manifest delivery is not impacted anymore
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We currently have an issue impacting manifest delivery on the Europe region. We are investigating the issue
The issue has been identified and a fix has been deployed. Streaming sessions have been interrupted.
New sessions are now streaming normally in Europe and US. Streaming sessions that started before the issue get a 400 response. Asia region is impacted but will recover in a few minutes
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing failed sessions following a platform upgrade. We are reverting the changes.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
This morning, an important subset of the sessions have been interrupted due to a platform upgrade. We are working on a better solution to make sure it won't happen again, and that platform upgrades, part of our CI/CD, will be totally seamless. This solution should be deployed in the coming days.
Starting last Friday evening, our platform does not fully report streaming information to datadog. Services are not impacted. We are addressing the issue.
This incident has been resolved.