Carbon Black: Missing Fields in Event/Alert Search and Data Forwarder
Timeline · 1 update
- resolved Apr 24, 2026, 03:53 PM UTC
We have monitored the service for stability and this incident shall now be closed.
There were 5 Broadcom Symantec Endpoint Security Enterprise outages since April 14, 2026 totaling 134h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have monitored the service for stability and this incident shall now be closed.
We continue to work on a fix. We will provide updates as new information becomes available.
We are currently working through a data rebuild to ensure asset data is accurate and up to date. While the rebuild is processing as expected, it is taking a bit longer than anticipated to reach 100% completion. Current Status: - Asset Data Availability: You can still access and view asset data; however, please note that the information is currently approximately 36 hours behind (stale) from the initial service interruption for all GCP assets and a limited number of Azure assets. - Next Steps: Once the rebuild of the source data completes, our team will validate and then reset the cached data to clear the stale assets from the system. We appreciate your patience while we ensure your data integrity is maintained. We will provide further updates as new information becomes available.
We are pleased to share that asset collection has now fully caught up, and asset data within the platform is up to date. While the backlog has been cleared and data accuracy is restored, our engineering team will continue to monitor the service closely to ensure continued stability and performance. At this time, no further action is required on your part. We will provide additional updates as new information becomes available.
We have monitored the service for stability and this incident shall now be closed.
We have identified the cause of the issue and have implemented a fix. After monitoring the environment for stability, this issue is now resolved.
We have monitored the service for stability and this incident shall now be closed.
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