Broadcom Symantec ZTNA incident

Intermittent drop in inbound transactions from Visa Directory Server

Major Resolved View vendor source →

Broadcom Symantec ZTNA experienced a major incident on September 27, 2026, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2026, 02:17 AM UTC
Resolved
Sep 27, 2026, 04:49 AM UTC
Duration
2h 32m
Detected by Pingoru
Sep 27, 2026, 02:17 AM UTC

Update timeline

  1. resolved Sep 27, 2026, 04:49 AM UTC

    Arcot confirms that the drop in incoming AREQ and the Challenge transactions processing issue with Visa Directory Server is resolved. The Visa team implemented the mitigation actions successfully to restore the services. With this update, the incident stands resolved. If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here .