Broadcom Support/Partner Services Outage History
Broadcom Support/Partner Services is up right nowPingoru has recorded 62 incidents for Broadcom Support/Partner Services: 62 in the last 12 months and 30 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 125 of 720 (17%) |
| May 2026 | 2 | 133 of 744 (18%) |
| June 2026 | 11 | 538 of 720 (75%) |
| July 2026 | 14 | 436 of 744 (59%) |
| August 2026 | 7 | 176 of 744 (24%) |
| September 2026 | 8 | 662 of 720 (92%) |
| October 2026 | 15 | 309 of 584 (53%) |
Incidents, newest first
Major August 6, 2026 Service Outage (US) 34m
Started Aug 06, 2026, 05:42 PM UTC· resolved Aug 06, 2026, 06:17 PM UTC
- resolved Aug 06, 2026, 06:17 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major August 6, 2026 CloudHealth AWS Account Status Issue 4d 14h
Started Aug 06, 2026, 07:17 AM UTC· resolved Aug 10, 2026, 10:09 PM UTC
- investigating Aug 06, 2026, 03:53 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Major August 5, 2026 Cloud SWG: Degraded Performance for Customers Using CASB Gatelets (US Central Region) 1d 2h
Started Aug 05, 2026, 04:22 PM UTC· resolved Aug 06, 2026, 07:18 PM UTC
- investigating Aug 05, 2026, 05:06 PM UTC
We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Aug 06, 2026, 07:18 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major August 5, 2026 AppNeta Service - Degraded 20h 41m
Started Aug 05, 2026, 01:36 AM UTC· resolved Aug 05, 2026, 10:18 PM UTC
- investigating Aug 05, 2026, 01:36 AM UTC
Broadcom engineering is investigating an ongoing incident broadly affecting AppNeta services. During this time, users will not be able to log in or browse the system. Additionally, Monitoring Point Telemetry will not be processing or persisting. We are investigating the issue and will post updates here.
- investigating Aug 05, 2026, 01:52 AM UTC
Broadcom Engineering has restored service and will continue to monitor the system.
- resolved Aug 05, 2026, 10:18 PM UTC
We have monitored the service for stability and this incident is now considered resolved.
Major July 24, 2026 API Service Degradation 1h 39m
Started Jul 24, 2026, 07:56 PM UTC· resolved Jul 24, 2026, 09:36 PM UTC
- resolved Jul 24, 2026, 09:36 PM UTC
We have monitored the service for stability and this incident will now be closed.
Major July 24, 2026 Event Processing Delays 3d 2h
Started Jul 24, 2026, 05:13 AM UTC· resolved Jul 27, 2026, 07:32 AM UTC
- resolved Jul 27, 2026, 07:32 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 17, 2026 CloudHealth - Discrepancy with AWS monthly data being displayed for July 2026 3d 2h
Started Jul 17, 2026, 12:35 PM UTC· resolved Jul 20, 2026, 02:59 PM UTC
- investigating Jul 17, 2026, 12:35 PM UTC
AWS Customers logging into Cloudhealth will notice an inflated cost for the month of July 2026. This is caused by an upstream issue with the AWS Billing and Cost Management Console. The CloudHealth engineering team is closely monitoring the situation as AWS works toward a resolution.
- resolved Jul 20, 2026, 02:59 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 17, 2026 Intermittent Cloud Portal issues in US region 3d 3h
Started Jul 17, 2026, 02:41 AM UTC· resolved Jul 20, 2026, 06:15 AM UTC
- investigating Jul 17, 2026, 03:02 AM UTC
Portal login issue is now resolved. We are closely monitoring the service to ensure continued stability and will provide further updates as new information becomes available.
- resolved Jul 20, 2026, 06:15 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 15, 2026 Intermittent Failure Rate for EMV3DS Challenged Transactions 8h 38m
Started Jul 15, 2026, 10:02 AM UTC· resolved Jul 15, 2026, 06:40 PM UTC
- investigating Jul 15, 2026, 12:00 PM UTC
At this point, Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. Arcot continues to stay closely engaged with Mastercard, monitoring the situation and tracking their recovery efforts. Impact: Frictionless transactions (which do not require a challenge step) are entirely unaffected. However, cardholders may experience intermittent failures if a challenge step is triggered.
- resolved Jul 15, 2026, 06:40 PM UTC
Arcot confirms that the earlier noticed intermittent rate of MasterCard challenge transaction failures has been resolved and being confirmed by the Mastercard's internal technical teams. Arcot teams confirm that the incident stands resolved. If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
Major July 15, 2026 Drop in Incoming transaction requests (AREQ) from MasterCard 1h 57m
Started Jul 15, 2026, 07:11 AM UTC· resolved Jul 15, 2026, 09:09 AM UTC
- resolved Jul 15, 2026, 09:09 AM UTC
Arcot confirms that incoming transaction requests (AREQ) from Mastercard have returned to normal. Arcot continues to monitor transaction health and will follow up with Mastercard to obtain further details regarding the issue and their resolution steps. If you have any questions regarding this service advisory, please contact Broadcom Support by clicking here.
Major July 13, 2026 Issue with SMS Delivery 3d 1h
Started Jul 13, 2026, 04:45 PM UTC· resolved Jul 16, 2026, 06:16 PM UTC
- investigating Jul 13, 2026, 08:07 PM UTC
Our SMS provider has successfully deployed a fix. We have entered a stability monitoring period to ensure services remain fully operational, and we will provide further updates as new information becomes available.
- resolved Jul 16, 2026, 06:16 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 13, 2026 Carbon Black Cloud Dashboard and Event Processing Degraded 1d 4h
Started Jul 13, 2026, 03:24 PM UTC· resolved Jul 14, 2026, 08:03 PM UTC
- resolved Jul 14, 2026, 08:03 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 10, 2026 Cloud Secure Web Gateway - Mumbai (GINMU) Customers will be experiencing browsing latency. 5d 5h
Started Jul 10, 2026, 02:29 PM UTC· resolved Jul 15, 2026, 08:20 PM UTC
- resolved Jul 14, 2026, 02:07 PM UTC
Performance issues at the Mumbai (GINMU) data center have resolved, and operations have returned to normal. We are closely monitoring the service to ensure continued stability and will provide further updates as new information becomes available.
- resolved Jul 15, 2026, 08:20 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 7, 2026 Vulnerability Assessment Service Issues (US Region) 5d 17h
Started Jul 07, 2026, 11:46 PM UTC· resolved Jul 13, 2026, 04:53 PM UTC
- investigating Jul 07, 2026, 11:46 PM UTC
We are currently investigating an issue affecting the Vulnerability Assessment Service in the US region. During this window, customers may experience errors or degradation when attempting to use the vulnerability assessment features within the user interface (UI). Please be assured that backend data collection is still functioning normally, though processing and updates may be delayed. Our engineering team has successfully identified the root cause and is actively working on a resolution. We appreciate your patience and will provide further updates as new information becomes available.
- investigating Jul 08, 2026, 12:20 AM UTC
We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Major July 7, 2026 Endpoint Security: Email Issue 5d 21h
Started Jul 07, 2026, 06:09 PM UTC· resolved Jul 13, 2026, 03:33 PM UTC
- investigating Jul 07, 2026, 10:35 PM UTC
We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Major July 2, 2026 Symantec Enterprise Cloud Platform: DLP Settings Issue 1d 1h
Started Jul 02, 2026, 05:13 PM UTC· resolved Jul 03, 2026, 06:16 PM UTC
- resolved Jul 03, 2026, 06:16 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 1, 2026 Symantec Endpoint Security - Users unable to login in the US region 23h 18m
Started Jul 01, 2026, 12:54 PM UTC· resolved Jul 02, 2026, 12:12 PM UTC
- resolved Jul 02, 2026, 12:12 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major June 23, 2026 Alarm Decoration Is currently impacted in all application nodes 8d
Started Jun 23, 2026, 08:39 PM UTC· resolved Jul 01, 2026, 09:29 PM UTC
- investigating Jun 23, 2026, 08:39 PM UTC
We have identified an issue with alarm decoration across all NIS nodes. We are investigating the issue and will post updates here. Thanks, Broadcom Engineering.
- investigating Jun 23, 2026, 09:15 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Major June 22, 2026 Issue with Voice Delivery 8d 16h
Started Jun 22, 2026, 08:18 PM UTC· resolved Jul 01, 2026, 01:03 PM UTC
- investigating Jun 22, 2026, 09:40 PM UTC
Our Voice provider has implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Major June 22, 2026 Clarity login delays on Production-EU1-003 1d
Started Jun 22, 2026, 08:27 AM UTC· resolved Jun 23, 2026, 08:33 AM UTC
- resolved Jun 23, 2026, 08:33 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major June 19, 2026 Logs Issue (US Region) 3d
Started Jun 19, 2026, 02:45 PM UTC· resolved Jun 22, 2026, 03:07 PM UTC
- resolved Jun 22, 2026, 03:07 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major June 17, 2026 Intermittent Cloud Portal issues in EU region 1d 11h
Started Jun 17, 2026, 06:40 AM UTC· resolved Jun 18, 2026, 06:06 PM UTC
- resolved Jun 18, 2026, 06:06 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major June 16, 2026 Email Security Cloud - US West region - small fraction customers may be experiencing email delays. 1d 5h
Started Jun 16, 2026, 09:08 AM UTC· resolved Jun 17, 2026, 02:59 PM UTC
- resolved Jun 17, 2026, 02:59 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major June 10, 2026 Temporary Performance Issues Affecting Rally Login 3h 53m
Started Jun 10, 2026, 12:47 PM UTC· resolved Jun 10, 2026, 04:40 PM UTC
- resolved Jun 10, 2026, 04:40 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major June 10, 2026 Carbon Black - Delayed events and alert processing in the EU region 5d 5h
Started Jun 10, 2026, 11:41 AM UTC· resolved Jun 15, 2026, 04:54 PM UTC
- investigating Jun 10, 2026, 01:22 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.