Broadcom Support/Partner Services Outage History

We are aware of an issue where customers accessing the AWS Cost History drilldown reports within the classic CloudHealth experience may encounter slow loading times or drilldowns unavailable. The CloudHealth NX experience is operating normally and is fully unaffected. We strongly encourage customers to use the equivalent capability at apps.cloudhealthtech.com/nx/cost/history while we resolve this issue. Our engineering teams are engaged and are actively investigating the issue. We will provide updates as more information becomes available.

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Broadcom Engineering is investigating an issue with the Alarm Console and Alarm Summary pages not respecting the state of the noise filter toggle. During this time, if the noise filter toggle is enabled, noisy alarms will not be cleared from the page as expected.

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Broadcom engineering is investigating an ongoing incident broadly affecting AppNeta services. During this time, users will not be able to log in or browse the system. Additionally, Monitoring Point Telemetry will not be processing or persisting. We are investigating the issue and will post updates here.

Broadcom Engineering has restored service and will continue to monitor the system.

AWS Customers logging into Cloudhealth will notice an inflated cost for the month of July 2026. This is caused by an upstream issue with the AWS Billing and Cost Management Console. The CloudHealth engineering team is closely monitoring the situation as AWS works toward a resolution.

Portal login issue is now resolved. We are closely monitoring the service to ensure continued stability and will provide further updates as new information becomes available.

At this point, Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. Arcot continues to stay closely engaged with Mastercard, monitoring the situation and tracking their recovery efforts. Impact: Frictionless transactions (which do not require a challenge step) are entirely unaffected. However, cardholders may experience intermittent failures if a challenge step is triggered.

Our SMS provider has successfully deployed a fix. We have entered a stability monitoring period to ensure services remain fully operational, and we will provide further updates as new information becomes available.

We are currently investigating an issue affecting the Vulnerability Assessment Service in the US region. During this window, customers may experience errors or degradation when attempting to use the vulnerability assessment features within the user interface (UI). Please be assured that backend data collection is still functioning normally, though processing and updates may be delayed. Our engineering team has successfully identified the root cause and is actively working on a resolution. We appreciate your patience and will provide further updates as new information becomes available.

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.