Service Outage (US)
Timeline · 1 update
- resolved Aug 06, 2026, 06:17 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Broadcom Support/Partner Services Outage History
Broadcom Support/Partner Services is up right nowBroadcom Support/Partner Services had 34 outages in the last 2 years totaling 1569h 22m of downtime — averaging 1.4 incidents per month.
There were 34 Broadcom Support/Partner Services outages since April 14, 2026 totaling 1569h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.
Cloud SWG: Degraded Performance for Customers Using CASB Gatelets (US Central Region)
Timeline · 2 updates
- investigating Aug 05, 2026, 05:06 PM UTC
We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Aug 06, 2026, 07:18 PM UTC
We have monitored the service for stability and this incident shall now be closed.
AppNeta Service - Degraded
Timeline · 3 updates
- investigating Aug 05, 2026, 01:36 AM UTC
Broadcom engineering is investigating an ongoing incident broadly affecting AppNeta services. During this time, users will not be able to log in or browse the system. Additionally, Monitoring Point Telemetry will not be processing or persisting. We are investigating the issue and will post updates here.
- investigating Aug 05, 2026, 01:52 AM UTC
Broadcom Engineering has restored service and will continue to monitor the system.
- resolved Aug 05, 2026, 10:18 PM UTC
We have monitored the service for stability and this incident is now considered resolved.
API Service Degradation
Timeline · 1 update
- resolved Jul 24, 2026, 09:36 PM UTC
We have monitored the service for stability and this incident will now be closed.
Event Processing Delays
Timeline · 1 update
- resolved Jul 27, 2026, 07:32 AM UTC
We have monitored the service for stability and this incident shall now be closed.
CloudHealth - Discrepancy with AWS monthly data being displayed for July 2026
Timeline · 2 updates
- investigating Jul 17, 2026, 12:35 PM UTC
AWS Customers logging into Cloudhealth will notice an inflated cost for the month of July 2026. This is caused by an upstream issue with the AWS Billing and Cost Management Console. The CloudHealth engineering team is closely monitoring the situation as AWS works toward a resolution.
- resolved Jul 20, 2026, 02:59 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Intermittent Cloud Portal issues in US region
Timeline · 2 updates
- investigating Jul 17, 2026, 03:02 AM UTC
Portal login issue is now resolved. We are closely monitoring the service to ensure continued stability and will provide further updates as new information becomes available.
- resolved Jul 20, 2026, 06:15 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Intermittent Failure Rate for EMV3DS Challenged Transactions
Timeline · 2 updates
- investigating Jul 15, 2026, 12:00 PM UTC
At this point, Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. Arcot continues to stay closely engaged with Mastercard, monitoring the situation and tracking their recovery efforts. Impact: Frictionless transactions (which do not require a challenge step) are entirely unaffected. However, cardholders may experience intermittent failures if a challenge step is triggered.
- resolved Jul 15, 2026, 06:40 PM UTC
Arcot confirms that the earlier noticed intermittent rate of MasterCard challenge transaction failures has been resolved and being confirmed by the Mastercard's internal technical teams. Arcot teams confirm that the incident stands resolved. If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here .
Drop in Incoming transaction requests (AREQ) from MasterCard
Timeline · 1 update
- resolved Jul 15, 2026, 09:09 AM UTC
Arcot confirms that incoming transaction requests (AREQ) from Mastercard have returned to normal. Arcot continues to monitor transaction health and will follow up with Mastercard to obtain further details regarding the issue and their resolution steps. If you have any questions regarding this service advisory, please contact Broadcom Support by clicking here .
Issue with SMS Delivery
Timeline · 2 updates
- investigating Jul 13, 2026, 08:07 PM UTC
Our SMS provider has successfully deployed a fix. We have entered a stability monitoring period to ensure services remain fully operational, and we will provide further updates as new information becomes available.
- resolved Jul 16, 2026, 06:16 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Carbon Black Cloud Dashboard and Event Processing Degraded
Timeline · 1 update
- resolved Jul 14, 2026, 08:03 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Cloud Secure Web Gateway - Mumbai (GINMU) Customers will be experiencing browsing latency.
Timeline · 2 updates
- resolved Jul 14, 2026, 02:07 PM UTC
Performance issues at the Mumbai (GINMU) data center have resolved, and operations have returned to normal. We are closely monitoring the service to ensure continued stability and will provide further updates as new information becomes available.
- resolved Jul 15, 2026, 08:20 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Vulnerability Assessment Service Issues (US Region)
Timeline · 2 updates
- investigating Jul 07, 2026, 11:46 PM UTC
We are currently investigating an issue affecting the Vulnerability Assessment Service in the US region. During this window, customers may experience errors or degradation when attempting to use the vulnerability assessment features within the user interface (UI). Please be assured that backend data collection is still functioning normally, though processing and updates may be delayed. Our engineering team has successfully identified the root cause and is actively working on a resolution. We appreciate your patience and will provide further updates as new information becomes available.
- investigating Jul 08, 2026, 12:20 AM UTC
We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Endpoint Security: Email Issue
Timeline · 1 update
- investigating Jul 07, 2026, 10:35 PM UTC
We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Symantec Enterprise Cloud Platform: DLP Settings Issue
Timeline · 1 update
- resolved Jul 03, 2026, 06:16 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Symantec Endpoint Security - Users unable to login in the US region
Timeline · 1 update
- resolved Jul 02, 2026, 12:12 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Alarm Decoration Is currently impacted in all application nodes
Timeline · 2 updates
- investigating Jun 23, 2026, 08:39 PM UTC
We have identified an issue with alarm decoration across all NIS nodes. We are investigating the issue and will post updates here. Thanks, Broadcom Engineering.
- investigating Jun 23, 2026, 09:15 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Issue with Voice Delivery
Timeline · 1 update
- investigating Jun 22, 2026, 09:40 PM UTC
Our Voice provider has implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Clarity login delays on Production-EU1-003
Timeline · 1 update
- resolved Jun 23, 2026, 08:33 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Logs Issue (US Region)
Timeline · 1 update
- resolved Jun 22, 2026, 03:07 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Intermittent Cloud Portal issues in EU region
Timeline · 1 update
- resolved Jun 18, 2026, 06:06 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Email Security Cloud - US West region - small fraction customers may be experiencing email delays.
Timeline · 1 update
- resolved Jun 17, 2026, 02:59 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Temporary Performance Issues Affecting Rally Login
Timeline · 1 update
- resolved Jun 10, 2026, 04:40 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Carbon Black - Delayed events and alert processing in the EU region
Timeline · 1 update
- investigating Jun 10, 2026, 01:22 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Issues with Alarms Affecting all Application Nodes
Timeline · 2 updates
- investigating Jun 03, 2026, 05:00 PM UTC
Broadcom Engineering is investigating issues with alarms, including but not limited to: - Errors in the UI when loading certain data in the Alarm Summary, Alarm Console, or Alarm Detail pages - Network Path, Web Path, and Monitoring Point information not populating properly in alarms We are investigating the issue and will post updates here.
- investigating Jun 03, 2026, 07:51 PM UTC
We have implemented a fix and we are monitoring the situation