BrightSign incident

BSN.cloud New User Registration is unavailable

Minor Resolved View vendor source →

BrightSign experienced a minor incident on May 26, 2026 affecting BSN.Cloud Authentication Server, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 07:59 AM UTC
Resolved
May 26, 2026, 07:59 AM UTC
Duration
—
Detected by Pingoru
May 26, 2026, 07:59 AM UTC

Affected components

BSN.Cloud Authentication Server

Update timeline

  1. investigating May 26, 2026, 06:50 AM UTC

    Status: Investigating BSN.cloud new user registration is currently unavailable. We are currently investigating the problem. Affected components BSN.Cloud Authentication Server (Partial outage)

  2. identified May 26, 2026, 07:48 AM UTC

    Status: Identified We have identified the new user registration issue and we are now rolling out a fix to address the problem. Affected components BSN.Cloud Authentication Server (Partial outage)

  3. resolved May 26, 2026, 07:59 AM UTC

    Status: Resolved We've identified and fixed the cause of new user registration failures on BSN.cloud. The issue was due to a problem with an authentication server component related to the user registration flow. Affected components BSN.Cloud Authentication Server (Operational)