BridgePay Network Solutions incident

Gift Card Processors - Valutec - Degraded Performance

Notice Resolved View vendor source →

BridgePay Network Solutions experienced a notice incident on May 3, 2026, lasting 4h 37m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2026, 06:19 AM UTC
Resolved
May 03, 2026, 10:57 AM UTC
Duration
4h 37m
Detected by Pingoru
May 03, 2026, 06:19 AM UTC

Update timeline

  1. investigating May 03, 2026, 06:19 AM UTC

    BridgePay's Network Operations Center has identified Gift Card Processors - Valutec is currently having connectivity issues. Merchants using the Gift Card Processors - Valutec may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Gift Card Processors - Valutec are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

  2. resolved May 03, 2026, 10:57 AM UTC

    The previously reported issue with the Gift Card Processors - Valutec has been resolved and transactions are processing normally.