Breach Secure Now! incident

AWS Identity Services Operational Issue

Notice Resolved View vendor source →

Breach Secure Now! experienced a notice incident on October 24, 2023 affecting Portal Login, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2023, 04:05 PM UTC
Resolved
Oct 24, 2023, 04:51 PM UTC
Duration
46m
Detected by Pingoru
Oct 24, 2023, 04:05 PM UTC

Affected components

Portal Login

Update timeline

  1. investigating Oct 24, 2023, 04:05 PM UTC

    At 10:45 AM EST, we received notifications indicating that some users may encounter challenges while attempting to log into the platform. Our team has identified the root cause as operational issues within "Identity Services" on AWS, where our platform is hosted. Currently, AWS is not reporting any errors, and our platform appears to be fully operational. We will continue to monitor the situation to ensure the ongoing operational status of our platform.

  2. monitoring Oct 24, 2023, 04:07 PM UTC

    Currently, AWS is not reporting any errors, and our platform appears to be fully operational. We will continue to monitor the situation to ensure the ongoing operational status of our platform.

  3. resolved Oct 24, 2023, 04:51 PM UTC

    At this time, AWS has formally concluded this incident. We have verified that our platform is operating at full capacity and appreciate your support as we monitored this situation.