Breach Secure Now! incident

Phishing Tab Accessibility Issue for Users of ESET

Minor Resolved View vendor source →

Breach Secure Now! experienced a minor incident on February 18, 2025 affecting Simulated Phishing, lasting 68d 22h. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2025, 07:51 PM UTC
Resolved
Apr 28, 2025, 06:42 PM UTC
Duration
68d 22h
Detected by Pingoru
Feb 18, 2025, 07:51 PM UTC

Affected components

Simulated Phishing

Update timeline

  1. identified Feb 18, 2025, 07:51 PM UTC

    An issue has been identified which is preventing a small percentage of partners using the ESET endpoint security solution from accessing the phishing tab in the portal. There is a workaround to whitelist our AWS URL in ESET. Partners can open a support ticket if they would like our team to guide them through whitelisting ESET. Our team is currently working on a permanent fix and will provide an update as soon as possible. Thank you for your patience.

  2. resolved Apr 28, 2025, 06:42 PM UTC

    The issue preventing a small percentage of partners using the ESET endpoint security solution from accessing the phishing tab in the portal has been resolved. Thank you for your patience and understanding as we addressed this matter.