Branch Outage History

There were 4 Branch outages since February 19, 2026 totaling 16h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.branch.io

Minor March 26, 2026

Services Degraded: X API Platform Impacting X (formerly Twitter) Attributions

Detected by Pingoru: Mar 26, 2026, 03:45 AM UTC
Resolved: Mar 26, 2026, 03:42 PM UTC
Duration: 11h 57m

Affected: APIWebhooks

Timeline · 3 updates

monitoring Mar 26, 2026, 03:45 AM UTC

We have identified a disruption in X's API Service Status (https://docs.x.com/status) causing delays to X attributions. Once X's services are restored, attribution and webhooks will be funnelled and properly processed. Our team is monitoring the situation.
monitoring Mar 26, 2026, 03:19 PM UTC

We are continuing to monitor the situation. Branch's API and Webhook services were not impacted and they continue to be fully operational
resolved Mar 26, 2026, 03:42 PM UTC

We have confirmed that X’s API Service success rates have returned to normal. We will continue to monitor.

Read the full incident report →

Notice March 13, 2026

Services Degraded: Missing Dashboard Features

Detected by Pingoru: Mar 13, 2026, 06:59 AM UTC
Resolved: Mar 13, 2026, 09:10 AM UTC
Duration: 2h 11m

Affected: Dashboard

Timeline · 2 updates

investigating Mar 13, 2026, 06:59 AM UTC

Our Engineering team is currently working to resolve an issue where some customers are reporting missing features from their dashboard. We appreciate your patience as we work to restore full functionality as quickly as possible.
resolved Mar 13, 2026, 09:10 AM UTC

The identified issue has been resolved, and services are now restored. You should see the dashboard features available again.

Read the full incident report →

Notice March 5, 2026

Meta API Latency

Detected by Pingoru: Mar 05, 2026, 04:34 PM UTC
Resolved: Mar 05, 2026, 07:20 PM UTC
Duration: 2h 46m

Timeline · 3 updates

monitoring Mar 05, 2026, 04:34 PM UTC

We are currently observing severe latency with the Meta Graph API. This is resulting in a temporary loss of real-time reporting data. We have alerted Meta and are monitoring the situation closely and will provide updates as they become available.
monitoring Mar 05, 2026, 06:09 PM UTC

We are seeing a decrease in the latency and will continue to monitor.
resolved Mar 05, 2026, 07:20 PM UTC

Latency has now returned to normal.

Read the full incident report →

Notice February 19, 2026

Service Performance Issue

Detected by Pingoru: Feb 19, 2026, 11:30 AM UTC
Resolved: Feb 19, 2026, 11:30 AM UTC
Duration: —

Timeline · 1 update

resolved Feb 20, 2026, 01:22 AM UTC

Between 3:00 PM and 3:25 PM PST, we experienced a period of service instability that affected Deeplinking and App opens. During this window users may have encountered errors or slower response times. Our team identified this was the result of configuration error during a routine system update. We immediately reverted the change and all services returned to normal operation by 3:25 PM PST. We are currently monitoring our systems and verifying that all delayed data has been processed correctly.

Read the full incident report →

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