BOSSDesk experienced a major incident on September 17, 2025 affecting Web and API and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
WebAPISiteAgent Services
Update timeline
- investigating Sep 17, 2025, 02:54 PM UTC
We are experiencing slow or degraded performance across BOSSDesk in relation to a new update. We are working to resolve the issue presently.
- resolved Sep 17, 2025, 03:10 PM UTC
The offending service was identified and response times should be back to normal.