BOSSDesk Outage History
BOSSDesk is up right nowPingoru has recorded 9 incidents for BOSSDesk: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 19 of 720 (3%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 511 (0%) |
Incidents, newest first
Minor April 19, 2026 Degraded Performance detected on status page 18h 49m Overall
Started Apr 19, 2026, 08:35 PM UTC· resolved Apr 20, 2026, 03:24 PM UTC
No vendor updates were posted for this incident.
Major February 20, 2026 BOSSDesk Degraded Performance 43m Web, API, SiteAgent Services
Started Feb 20, 2026, 01:18 PM UTC· resolved Feb 20, 2026, 02:01 PM UTC
- investigating Feb 20, 2026, 01:18 PM UTC
BOSSDesk is experiencing elevated timeout errors. Engineers are investigating.
- investigating Feb 20, 2026, 01:45 PM UTC
Mitigation measures have been implemented, engineers are currently monitoring.
- resolved Feb 20, 2026, 02:01 PM UTC
An issue occurred within one of our pieces of back-end infrastructure. Once the location of the issue was identified, the service was restored.
Major November 18, 2025 BOSSDesk down due to Cloudflare Outage 1d 4h Web, API, SiteAgent Services, Documentation and 1 more
Started Nov 18, 2025, 11:20 AM UTC· resolved Nov 19, 2025, 04:12 PM UTC
- resolved Nov 19, 2025, 04:12 PM UTC
BOSSDesk went down due to a widespread Cloudflare outage. Cloudflare’s network began experiencing significant failures to deliver core network traffic. This showed up to Internet users trying to access BOSSDesk site as an error page indicating a failure within Cloudflare’s network. Once Cloudflare fixed their network issue, BOSSDesk site was up immediately and fully functional.
Major June 10, 2025 BOSSDesk Outage 11h 25m Web, API, SiteAgent Services
Started Jun 10, 2025, 11:26 AM UTC· resolved Jun 10, 2025, 10:52 PM UTC
- monitoring Jun 10, 2025, 11:26 AM UTC
Our Platform Provider, Heroku, is currently suffering an outage which has affected the BOSSDesk platform. We will monitor the incident and inform you when it is back up, in the interim you can also refer to https://status.heroku.com
- investigating Jun 10, 2025, 01:10 PM UTC
The Outage is ongoing, but intermittent, our hosting provider has currently released the following update: https://status.salesforce.com/generalmessages/10001540
- monitoring Jun 10, 2025, 05:37 PM UTC
From our Hosting Provider: Update 13: Posted Tue, 10 Jun 2025 16:38:31 UTC Investigations are still ongoing. A permanent fix is in progress, and it will require disabling the configuration change that reintroduces impact.
- investigating Jun 10, 2025, 05:56 PM UTC
From our Hosting Provider: Update 14: Posted Tue, 10 Jun 2025 17:36:37 UTC We continue to work on the permanent fix and explore alternate paths to resolution. Once the fix is developed, an estimated time to resolution will be shared. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- investigating Jun 10, 2025, 06:28 PM UTC
Update from Hosting Provider: Update 15: Posted Tue, 10 Jun 2025 18:22:11 UTC We’ve identified the likely trigger of the issue and are making strong progress toward a resolution. A recent automated update disrupted network connectivity on affected instances. We’re implementing a fix to prevent this from recurring, and a permanent solution is currently in development. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- investigating Jun 10, 2025, 07:53 PM UTC
Update from our Hosting Provider: Update 17: Posted Tue, 10 Jun 2025 19:48:17 UTC We are observing positive results in our initial testing on pre-production environments. We’re continuing to test the fix before applying it to production environments and will provide a resolution timeline once determined. We will provide another update within 30 minutes or sooner if new information becomes available.
- investigating Jun 10, 2025, 08:56 PM UTC
Update from Hosting Provider: Update 19: Posted Tue, 10 Jun 2025 20:52:29 UTC We don’t have additional information to share at this time. Our efforts remain focused on internal testing and validation as we continue to see incremental improvements. We will provide a resolution timeline as soon as possible, and we apologize for the continued trouble. We will provide another update within 30 minutes or sooner if new information becomes available.
- investigating Jun 10, 2025, 09:35 PM UTC
The BOSSDesk portal appears to be back up and running, we are awaiting further confirmation from the hosting provider on whether the underlying situation is resolved.
- monitoring Jun 10, 2025, 10:03 PM UTC
The various services from our hosting provider are slowly spinning back up, so BOSSDesk should be online with slightly degraded performance as load balancers spin back up. We will continue to monitor the situation but hope to be at full performance soon.
- resolved Jun 10, 2025, 10:52 PM UTC
Services seem to be operating at full capacity and BOSSDesk should now be fully operational. We apologize for the inconvenience and we will connect with our hosting provider before providing a full post-mortem Tomorrow.