BOSSDesk experienced a major incident on February 20, 2026 affecting Web and API and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
WebAPISiteAgent Services
Update timeline
- investigating Feb 20, 2026, 01:18 PM UTC
BOSSDesk is experiencing elevated timeout errors. Engineers are investigating.
- investigating Feb 20, 2026, 01:45 PM UTC
Mitigation measures have been implemented, engineers are currently monitoring.
- resolved Feb 20, 2026, 02:01 PM UTC
An issue occurred within one of our pieces of back-end infrastructure. Once the location of the issue was identified, the service was restored.