BorderPass incident

Chatbot API is down

Major Resolved View vendor source →

BorderPass experienced a major incident on October 21, 2026 affecting Production Site (Chatbot API), lasting 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2026, 05:01 PM UTC
Resolved
Oct 21, 2026, 05:04 PM UTC
Duration
2m
Detected by Pingoru
Oct 21, 2026, 05:01 PM UTC

Affected components

Production Site (Chatbot API)

Update timeline

  1. investigating Oct 21, 2026, 05:01 PM UTC

    Chatbot API went down.

  2. resolved Oct 21, 2026, 05:04 PM UTC

    Chatbot API recovered.