Borderless Immigration Outage History

Borderless Immigration had 5 outages in the last 2 years totaling 2h 45m of downtime, averaging 0.2 incidents per month.

There were 5 Borderless Immigration outages since July 28, 2026 totaling 2h 45m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.getborderless.co.uk

Minor September 22, 2026

UKVI and Home Office SMS logins are occasionally failing

Detected by Pingoru: Sep 22, 2026, 11:01 AM UTC
Resolved: Sep 22, 2026, 11:28 AM UTC
Duration: 26m

Affected: UK Government apps

Timeline · 2 updates

monitoring Sep 22, 2026, 11:01 AM UTC

Status: Monitoring We're seeing elevated issues with the UKVI and Home Office SMS login systems at the moment. We'll monitor this and update as soon as we see an improvement. Affected components UK Government apps (Degraded performance)
resolved Sep 22, 2026, 11:28 AM UTC

Status: Resolved We've seen logins return to normal. Affected components UK Government apps (Operational)

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Minor August 7, 2026

Visa pages not responding

Detected by Pingoru: Aug 07, 2026, 10:52 AM UTC
Resolved: Aug 07, 2026, 11:00 AM UTC
Duration: 7m

Timeline · 2 updates

investigating Aug 07, 2026, 10:52 AM UTC

Status: Investigating Visa pages within the business app are not responding/timing out.
resolved Aug 07, 2026, 11:00 AM UTC

Status: Resolved All pages should be working as normal now.

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Minor August 4, 2026

Individuals section showing "Something went wrong"

Detected by Pingoru: Aug 04, 2026, 01:14 PM UTC
Resolved: Aug 04, 2026, 01:15 PM UTC
Duration: 1m

Affected: Business app

Timeline · 2 updates

identified Aug 04, 2026, 01:14 PM UTC

Status: Identified The individuals section within the business app is currently showing "Something went wrong" rather than a list of individuals. You can still access individuals via Cmd/Ctrl + K or from pages like Halo or linked from cases. Affected components Business app (Degraded performance)
resolved Aug 04, 2026, 01:15 PM UTC

Status: Resolved The individuals section now works as expected. Affected components Business app (Operational)

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Minor July 29, 2026

Candidate application offer form issue

Detected by Pingoru: Jul 29, 2026, 11:10 AM UTC
Resolved: Jul 29, 2026, 12:52 PM UTC
Duration: 1h 42m

Affected: Candidate app

Timeline · 4 updates

investigating Jul 29, 2026, 11:10 AM UTC

Status: Investigating We're seeing heightened errors on our candidate-facing offer form when uploading proof of ID. Affected components Candidate app (Degraded performance)
identified Jul 29, 2026, 11:32 AM UTC

Status: Identified We've identified the issue and are releasing a fix for it now, this should be live in ~10 minutes. Affected components Candidate app (Degraded performance)
monitoring Jul 29, 2026, 11:48 AM UTC

Status: Monitoring The fix is deployed and we're monitoring for performance Affected components Candidate app (Operational)
resolved Jul 29, 2026, 12:52 PM UTC

Status: Resolved This issue is now resolved. Affected components Candidate app (Operational)

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Minor July 28, 2026

Borderless applications not responding

Detected by Pingoru: Jul 28, 2026, 08:33 AM UTC
Resolved: Jul 28, 2026, 09:00 AM UTC
Duration: 27m

Affected: Business appCandidate appAPI

Timeline · 2 updates

investigating Jul 28, 2026, 08:33 AM UTC

Status: Investigating Candidate and employer apps are currently experiencing issues and are not responding. Affected components API (Full outage) Candidate app (Full outage) Business app (Full outage)
resolved Jul 28, 2026, 09:00 AM UTC

Status: Resolved All services should be back to normal. Affected components API (Operational) Candidate app (Operational) Business app (Operational)

Read the full incident report →