Boltrics incident

Business Central PROD Environments Inaccessible for Multiple Customers

Major Resolved View vendor source →

Boltrics experienced a major incident on January 31, 2025, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2025, 01:45 PM UTC
Resolved
Jan 31, 2025, 04:09 PM UTC
Duration
2h 24m
Detected by Pingoru
Jan 31, 2025, 01:45 PM UTC

Update timeline

  1. resolved Jan 31, 2025, 04:09 PM UTC

    We are happy to infrom you that the issue preventing access to Business Central PROD environments has been resolved. Microsoft identified high resource utilization within a portion of the database infrastructure as the root cause. To restore service, the affected database infrastructure was restarted, and after monitoring, full access was confirmed. Microsoft is reviewing their code to improve performance and automated recovery options to prevent similar issues in the future. Microsoft Incident ID: DN993722 This is the final update on the incident. Thank you for your patience.