Performance degradation on several Business Central environments

Update timeline

1. resolved Feb 24, 2025, 07:14 PM UTC

   Earlier today, we received reports of performance issues affecting multiple tenants running on the same cluster. Microsoft has investigated and identified that the cluster was running low on memory. To mitigate the issue, all service nodes were restarted, and performance should now be back to normal. We have been actively monitoring the telemetry for the affected tenants throughout the afternoon and have observed significant improvement. Since the situation appears to be stable, we will be closing all support requests related to the recent performance issues. If you are still experiencing problems, you can reopen the same support request, and we will follow up accordingly. We sincerely apologize for the inconvenience this has caused and appreciate your patience and cooperation. Boltrics Support Team