BluIP experienced a notice incident on July 13, 2018 affecting Voice - Inbound and Voice - Outbound and 1 more component, lasting 6h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2018, 03:20 PM UTC
We are currently investigating degraded call/web services. We are working diligently to restore service levels to normal status. Updates will will be posted as soon as more information is available. Thank you for your patience.
- identified Jul 13, 2018, 04:20 PM UTC
The issue has been identified. We are working diligently to restore service levels to normal status. Thank you for your patience.
- identified Jul 13, 2018, 05:28 PM UTC
We have identified the issue being related to an upstream outage to a major Tier 1 Underlying Carrier (ULC). We have removed this ULC's ability to route to the BluIP network and we are continuing to monitor. BluIP Service levels have been restored for the time being and we are working with the carrier for resolution. We thank you for your patience.
- monitoring Jul 13, 2018, 06:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 13, 2018, 10:18 PM UTC
This incident has been resolved.