BluIP incident

BluIP Call/Web Services Degraded

Major Resolved View vendor source →

BluIP experienced a major incident on July 14, 2018 affecting Peering and Los Angeles and 1 more component, lasting 2d 16h. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2018, 12:02 AM UTC
Resolved
Jul 16, 2018, 04:11 PM UTC
Duration
2d 16h
Detected by Pingoru
Jul 14, 2018, 12:02 AM UTC

Affected components

PeeringLos AngelesVoice - InboundChicagoVoice - OutboundVoice Inbound - Toll FreemyPortalMaster AccessOrion (Billing)Call Recording

Update timeline

  1. investigating Jul 14, 2018, 12:02 AM UTC

    We are investigating reports of degraded cloud services. Please standby for more information.

  2. identified Jul 14, 2018, 03:09 AM UTC

    We have identified the issue with multiple Underlying Carriers (ULC) and we are working with these carriers to resolve. Thank you for you patience.

  3. monitoring Jul 14, 2018, 05:49 AM UTC

    Working with the ULC's we have stabilized traffic to the BluIP cloud network. We will continue to monitor. Thank you for your patience in this matter.

  4. resolved Jul 16, 2018, 04:11 PM UTC

    This incident has been resolved.